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As a Practice Manager you are typically juggling many tasks and there are many demands on your time. In order to thrive in this role a critical skill to have is the ability to say ‘no’. Yet saying ‘no’ can be one of the most difficult skills to master in business. Whether it’s declining a request from a colleague, a boss, or a client, we often feel guilty, rude, or unprofessional when we say ‘no’. However, saying ‘yes’ to everything can also have negative consequences, such a

The foundation of all successful relationships and the driving force behind most of our actions is trust. Trust underlies our willingness to spend our hard-earned money on goods and services, to commit our lives to another person through marriage, or to make plans and decisions based on advice given by a professional. Therefore, it’s not surprising that most people look for a financial adviser they can ‘trust’. After all, they will be entrusting their financial security (and

As inflation continues to soar and the increasing cost of living hits households across the UK, businesses must openly address this situation with their teams if they want to retain top talent.

Effective leadership shows not only when things are going well but also, and perhaps even more so, when times get rough. Good leaders are admired (rather than feared) by others, motivating them to work more and make more meaningful contributions to the organisation’s success. Leadership does not imply working alone to achieve a goal. In truth, leadership entails inspiring and motivating others to collaborate toward a common goal. Today’s leaders must possess optimal leadershi