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As a Practice Manager you are typically juggling many tasks and there are many demands on your time. In order to thrive in this role a critical skill to have is the ability to say ‘no’. Yet saying ‘no’ can be one of the most difficult skills to master in business. Whether it’s declining a request from a colleague, a boss, or a client, we often feel guilty, rude, or unprofessional when we say ‘no’. However, saying ‘yes’ to everything can also have negative consequences, such a

While most clients we speak to don’t enjoy conflict (let’s face it who does?!) and want to avoid it at all costs, the reality is that at least at some point in their careers they will find themselves in a difficult situation. Managing conflict and difficult situations in the workplace can be messy and generally gets in the way of getting work done, leaving everyone feeling deflated and frustrated. The fallout tends to linger and affect future work and relations. So, it’s impo