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Have you heard of the Toyota Way? The Japanese Toyota Motor Corporation transformed the global motor manufacturing industry by developing a set of management principles and business practices that emphasise continuous improvement and respect for people revolutionising how cars are built.

In the fast-paced and complex environment of the financial services sector, leaders face a unique set of challenges. Operational leaders are tasked with driving results, managing risk, and navigating regulatory requirements, all while leading teams in high-stress environments. It is in this pressure cooker of responsibility that emotional intelligence (EQ) becomes a pivotal differentiator between simply managing and truly leading.