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As a Practice Manager you are typically juggling many tasks and there are many demands on your time. In order to thrive in this role a critical skill to have is the ability to say ‘no’. Yet saying ‘no’ can be one of the most difficult skills to master in business. Whether it’s declining a request from a colleague, a boss, or a client, we often feel guilty, rude, or unprofessional when we say ‘no’. However, saying ‘yes’ to everything can also have negative consequences, such a